Privacy Policy

Version 2026.10.2 — Published on 10 November 2026 Lire en français

WEZA and WEZA PRO Privacy Policy — effective 10/11/2026.

This policy explains which personal data we process when you use the WEZA app (customers), the WEZA PRO app (businesses and organizers) and the website https://www.weza.ci, why we process it, who it is shared with, how long it is kept and how to exercise your rights. It is drawn up in accordance with Ivorian Law No. 2013-450 of 19 June 2013 on the protection of personal data.

1. Data controller

WEZA SARL, publisher of the WEZA and WEZA PRO apps and of the website https://www.weza.ci. Contact for any question about your data: privacy@weza.ci.

2. Data we process

Data you provide

  • Account: first and last name, e-mail address, phone number, password (stored encrypted, never readable), country, city, district, and date of birth and gender if you provide them.
  • Profile (WEZA): username, profile picture, cover picture, bio, links to your social networks, interests.
  • Business (WEZA PRO): trade name, type of activity, contact person, address, opening hours, photos, menu, description, documents provided with the application.
  • Payout methods (WEZA PRO): bank or mobile money details, stored encrypted and displayed masked.
  • Content: reviews, messages exchanged with a business or with support, attachments, reports.

Data related to your use

  • Bookings, tickets and payments: booked offers, purchased tickets, amounts, payment and refund status, coupons used. Payments are processed by our payment provider: WEZA never receives or stores your card number or mobile money credentials.
  • Devices and security: devices signed in to your account, last sign-in date, the device notification token, technical logs (IP address, date, action) used for security.
  • Internal statistics: number of views of listings and ads, used in aggregate form. We use no third-party advertising analytics tool.

3. Permissions requested by the apps

Each permission is requested when you use the related feature, after an explanation. You can refuse or withdraw it at any time in your phone settings: only the related feature will stop working.

  • Location (WEZA): used only while the app is open, to show the map, compute distances and suggest nearby places. It is sent to WEZA and shown to other people only if you turn on location sharing in “Privacy”: it is then visible to the friends you choose (or to all users if you choose “Everyone”). A location older than 10 minutes is no longer displayed. Ghost mode hides your location at any time. WEZA never accesses your location in the background.
  • Location (WEZA PRO): used only when you tap “My location” to place your business or event on the map. No tracking is performed.
  • Contacts (WEZA): only if you choose to find your friends from your address book. Only phone numbers are read; they are turned on your phone into irreversible encrypted fingerprints (SHA-256) before anything is sent. These fingerprints are used solely to show which contacts are already registered; they are not stored in our database, not shared and not used for any other purpose. Your contacts' names and e-mail addresses are never read.
  • Camera and photos: to take or choose a profile, cover, business, offer or event picture, or an image to attach to a message. In WEZA PRO, the camera is also used to read ticket QR codes at the entrance; no scan image is stored.
  • Calendar (WEZA): only when you tap “Add to my calendar”, to create the event there. WEZA does not read your calendar.
  • Face ID, fingerprint or face recognition: to unlock the app if you turn it on. The check is performed by your phone; WEZA never receives any biometric data.
  • Notifications: to notify you about your bookings, tickets, messages, refunds and friend requests. You choose the categories you receive in the notification settings.

4. Why we use your data

  • Create and secure your account, sign you in (including with a verification code) and assist you — performance of the contract.
  • Enable bookings, ticketing, payments, refunds and payouts to businesses — performance of the contract.
  • Suggest offers and events based on your interests and city — legitimate interest, which you can turn off by changing your interests.
  • Run the social features (friends, map, messages) you choose to use — your consent, which you can withdraw at any time.
  • Send notifications and e-mails related to your account and, if you agree, news and promotions — contract or consent as applicable.
  • Prevent fraud, moderate reported content and meet our legal, accounting and tax obligations — legal obligation and legitimate interest.

We do not sell or rent your data and do not use it for third-party targeted advertising. Ads shown in WEZA are those of partner businesses, selected according to the interests set in your account, without tracking across apps or websites.

5. Who can access your data

  • Businesses and organizers you book with or buy a ticket from receive the information they need (name, contact details given for the booking, number of people, payment status) and your messages if they reply to you. They undertake to use it only to provide the service.
  • Other users see your public profile, your reviews and, depending on your settings, your location and contact details.
  • Our processors, bound by contract and acting only on our instructions:
    • our hosting provider — hosting of servers, the database and files;
    • Google (Firebase Cloud Messaging) — sending notifications;
    • Google (Google Maps) — displaying maps;
    • PaySecureHub — payment processing;
    • Mailtremo — sending transactional e-mails.
  • Authorities, only upon lawful request.

Some of these providers may process data outside Côte d'Ivoire. Such transfers are covered by contractual safeguards and, where required by law, declared to the Côte d'Ivoire telecommunications/ICT regulator (ARTCI).

6. How long we keep your data

  • Account and profile data: as long as your account exists.
  • Last shared location: replaced at each update, hidden after 10 minutes, erased when the account is deleted.
  • Contact fingerprints: not stored; they may be kept for a few minutes in temporary memory to speed up the search.
  • Messages, reviews and support tickets: as long as the account exists, unless deleted at your request.
  • Tickets, bookings, payments, refunds and payouts: 10 years, in line with accounting obligations (OHADA Uniform Act), in anonymised form after the account is deleted.
  • Security logs: 12 months.

7. Security

Exchanges with our servers are encrypted (HTTPS). Passwords are stored with irreversible encryption, payout details are encrypted, and private documents can only be accessed through temporary signed links. Signing in to the professional and administration areas requires a verification code. Access to data is limited to people who need it for their work.

8. Your rights

You have the right to access, correct, object to and delete your data, and to withdraw your consent at any time. You can change most of your information directly in the app. For any other request, write to privacy@weza.ci; we reply within one month.

Deleting your account: in WEZA, open Profile, Settings, Account and security, then “Delete my account”; in WEZA PRO, open Account and security, then “Delete my account”. Your request is reviewed by our team, which replies by e-mail. The procedure, including without the app, is described at https://www.weza.ci/suppression-compte.

If you believe your rights are not respected, you may contact ARTCI (www.artci.ci).

9. Minors

WEZA is reserved for people aged 18 and over. WEZA PRO is reserved for adult professionals acting on behalf of a business or an organizer. If you believe a minor has provided us with data, contact us so that we can delete it.

10. Changes

We may update this policy, in particular when we add a feature. The effective date appears at the top of the page. In the event of a significant change, we will inform you in the app or by e-mail before it applies.

11. Contact

WEZA SARL — privacy@weza.ci — contact@weza.ci.